Returns, refunds and warranty at Swopp
14-day change-of-mind return window from delivery. Pre-owned devices: R500 fee if returned within 7 days, 15% restocking fee on days 8 to 14. Sealed, new or open-box items: 30% restocking fee. The device must come back in the condition it was sold, with all original accessories. Faults covered by the warranty are repaired, replaced or refunded at no charge. Approved refunds are paid within 10 business days to the original payment method.
How to return a device
- Contact support at support@swopp.co.za with your order number and the reason for the return.
- Swopp reviews the request and issues a Return Merchandise Authorisation (RMA) number within 2 business days.
- Pack the device securely with all original accessories. For warranty claims Swopp provides a prepaid shipping label.
- Technicians inspect the device within 2–3 business days of receipt.
- Swopp repairs, replaces or refunds. Approved refunds are paid within 10 business days to the original payment method.
Change-of-mind fees
- Pre-owned, returned within 7 days: R500 fee
- Pre-owned, returned on days 8 to 14: 15% restocking fee
- Sealed, new or open-box items: 30% restocking fee
Warranty
Pre-owned devices carry a 6- or 12-month Swopp warranty, stated on each listing. New and sealed items carry the manufacturer warranty. Some clearance and Bargain Bin units are sold as-is with no warranty; the listing says so. Hardware defects and functional failures under normal use, handled in-house at no charge. Optional SwoppCare and SwoppCare+ add-ons extend cover to up to 24 months; SwoppCare+ also includes a one-time screen or back replacement and a one-time battery replacement. Priced per device tier at checkout.
Not covered: Water or liquid damage; Accidental damage or drops; Unauthorised repairs or modifications; Power surges without protection; Normal battery degradation.
Frequently asked questions
How long do I have to return a device?
14 days from delivery for change-of-mind returns. The device must come back in the condition it was sold, with all original accessories.
Is there a fee for change-of-mind returns?
Pre-owned devices: R500 within 7 days, 15% restocking fee on days 8 to 14. Sealed, new or open-box items: 30% restocking fee.
What if the device is faulty?
Faults covered by the warranty are repaired, replaced or refunded at no charge. Pre-owned devices carry a 6- or 12-month Swopp warranty, stated on each listing. New and sealed items carry the manufacturer warranty. Some clearance and Bargain Bin units are sold as-is with no warranty; the listing says so. Hardware defects and functional failures under normal use, handled in-house at no charge. Optional SwoppCare and SwoppCare+ add-ons extend cover to up to 24 months; SwoppCare+ also includes a one-time screen or back replacement and a one-time battery replacement. Priced per device tier at checkout.
What does the warranty not cover?
Water or liquid damage, Accidental damage or drops, Unauthorised repairs or modifications, Power surges without protection, Normal battery degradation.
What is the network guarantee?
If a device is blacklisted on South African networks through no fault of your own within 18 months, Swopp replaces it or refunds you.
How quickly are refunds paid?
Approved refunds are processed within 10 business days via the original payment method.